Privacy Policy

Rokvane ("we", "us", "our") is committed to protecting your privacy and handling your personal data in line with the UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why, how long we keep it, and your rights. We are the data controller for the personal data you provide.

Information we collect

When you place an order, create an account, sign up to our newsletter, or contact us, we may collect your name, email address, delivery and billing address, phone number, and order details. When you browse rokvane.com we also collect limited technical data such as your IP address, device and browser type, and pages viewed, through cookies and similar technologies.

How we use your information

We use your information to process, deliver, and support your orders; to respond to your enquiries; to prevent fraud; to meet our legal and accounting obligations; and — where you've agreed — to send you marketing about our products. Our legal bases are the performance of our contract with you (to fulfil orders), your consent (for marketing and non-essential cookies), and our legitimate interests (to run and secure our business).

Cookies and analytics

We use essential cookies to make the site work and, with your consent, analytics and marketing cookies to understand how the site is used and to improve it. You can manage your preferences at any time through your browser settings or our cookie banner.

Sharing your information

We share information only with the service providers who help us run our business — such as our ecommerce platform, payment processors, and delivery partners — and only as far as necessary to provide the service. We may also disclose information where required by law. We never sell your personal data. Some providers may process data outside the UK; where they do, we ensure appropriate safeguards are in place.

How long we keep it

We keep order and transaction records for as long as necessary to fulfil your order and to meet our legal obligations (for example, tax records are kept for six years). Marketing data is kept until you unsubscribe.

Your rights

You have the right to access, correct, or delete your personal data, to object to or restrict certain processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email info@rokvane.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For any privacy questions, contact us at info@rokvane.com or Rokvane, 293 Wilmslow Road, Fallowfield, Manchester M14 6HD, United Kingdom.