Returns & Refunds

We hope you love your Rokvane pieces. If something isn't quite right, we're here to make returning it simple. This policy applies to orders placed on rokvane.com and is in addition to your statutory rights under UK consumer law.

Your 30-day return window

You may return unworn, unwashed items in their original condition, with all tags attached and in their original packaging, within 30 days of receiving your order for a full refund of the item price. Items that are worn, washed, damaged, marked, or missing tags cannot be accepted and may be returned to you.

Your right to cancel (UK cooling-off period)

If you are a consumer in the UK, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, simply email us at info@rokvane.com before the 14 days expire. Our 30-day policy above is offered in addition to this statutory right and is more generous.

How to return an item

Email info@rokvane.com with your order number and the item(s) you'd like to return, and we'll send you the return address and clear instructions. Please package items carefully to protect them in transit, and obtain proof of postage, as returns remain your responsibility until they reach us.

Return shipping costs

Unless an item is faulty or was sent in error, you are responsible for the cost of return postage. We recommend using a tracked or signed-for service, as we cannot process a refund for an item we do not receive. If your item is faulty, damaged on arrival, or incorrect, we will cover the return postage in full — see "Faulty or incorrect items" below.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5 business days, and always within 14 days of receiving the goods. We'll email you to confirm once it's done. The original outbound shipping charge (where one applied) is non-refundable, except where the item was faulty or incorrect.

Exchanges

We do not offer direct exchanges. If you'd like a different size or colour, simply return the original item for a refund and place a new order for the piece you'd like. This is the fastest way to get exactly what you want, as it avoids waiting for a return to be processed before a replacement is dispatched.

Faulty or incorrect items

If an item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery and we'll put it right with a repair, replacement, or full refund including any postage you paid to return it. This does not affect your statutory rights under the Consumer Rights Act 2015.

Contact

Rokvane, 293 Wilmslow Road, Fallowfield, Manchester M14 6HD, United Kingdom. Email info@rokvane.com · Phone +44 1233 560868.